Refund Policy

1. No Refunds

All payments to Tyne — including subscription charges, plan upgrades, and Team seat fees — are final and non-refundable. This applies regardless of usage level, including if you use few or none of your plan's features, cancel partway through a billing period, or downgrade to a lower plan. We do not provide partial, prorated, or full refunds for unused time or unused capacity.

2. What Happens When You Cancel

You may cancel your subscription at any time (see How to Cancel below). Cancelling does not end your access immediately and does not trigger a refund. Instead:

• Your plan stops auto-renewing — you will not be charged again.
• You keep full access to your current paid plan's features for the remainder of the billing period you already paid for, through your next scheduled renewal date.
• When that period ends, your plan automatically moves to the Free plan — no action is required from you, and no further charge is made.

In short: you always get what you already paid for, and nothing more is billed once you cancel.

3. Plan Downgrades

Downgrading to a lower-priced plan is not treated as a refund event. If you downgrade, the change applies at your next renewal date so you keep the plan you paid for until then. We do not credit or refund the price difference for the period already billed at the higher plan.

4. Failed or Disputed Payments

If a renewal payment fails, our payment processor (Dodo Payments) may retry the charge. If payment cannot be collected, your subscription status is marked accordingly and your account is moved to the Free plan — this is not a refund and does not entitle you to a credit for the failed period.

If you believe you were charged in error — for example a duplicate charge caused by a system or processor fault — contact us at support@tyne.io and we will investigate and correct genuine billing errors. This is separate from, and does not expand, the no-refund policy above.

5. Chargebacks

Please contact us before filing a chargeback or payment dispute with your bank or card issuer — we can typically resolve billing questions directly and faster. Accounts associated with unwarranted chargebacks may be suspended pending resolution.

6. How to Cancel

Email support@tyne.io from the address on your subscription and ask us to cancel. We will stop the renewal and reply with the date your current paid period ends. Anything on your Mac that runs locally, including dictation, keeps working on the Free plan.

7. Questions

This policy works alongside our Terms & Conditions. If anything here is unclear, reach us at support@tyne.io or info@tyne.io.